1. Introduction
This Acceptable Use Policy ('AUP') governs your use of Eyenak AI's services, including our AI-powered chatbot platform, APIs, and related services. By using our services, you agree to comply with this policy.
This policy is designed to ensure that Eyenak AI remains a safe, secure, and beneficial platform for all users while preventing misuse of our AI technology.
Eyenak AI is headquartered in Riyadh, Saudi Arabia. All services are provided in compliance with Saudi Arabian laws including the Anti-Cyber Crime Law, Electronic Transactions Law, and regulations from the Ministry of Communications and Information Technology (MCIT) and Saudi Data and AI Authority (SDAIA).
2. General Principles
When using Eyenak AI, you agree to:
- Use our services in compliance with all applicable laws and regulations
- Respect the rights of others, including intellectual property rights
- Use our AI technology responsibly and ethically
- Maintain the security and integrity of our platform
- Provide accurate information when required
- Not attempt to circumvent usage limits or restrictions
3. Prohibited Uses
You may NOT use Eyenak AI for any of the following purposes:
3.1 Illegal Activities
- Any activity that violates local, national, or international laws
- Facilitating or promoting illegal activities
- Money laundering, fraud, or financial crimes
- Hacking, cracking, or unauthorized access to systems
- Distribution of malware, viruses, or malicious code
3.2 Harmful Content
- Creating, sharing, or promoting violent or graphic content
- Generating content that promotes terrorism or extremism
- Creating content that depicts or promotes child exploitation
- Generating content that promotes self-harm or suicide
- Creating harassing, threatening, or abusive content
3.3 Hateful or Discriminatory Content
- Generating content that promotes hate speech or discrimination
- Creating content based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or age
- Promoting violence or harassment against protected groups
- Creating dehumanizing or demeaning content about individuals or groups
3.4 Misinformation and Deception
- Generating false or misleading information
- Creating deepfakes or synthetic media to deceive
- Impersonating individuals, organizations, or entities
- Spreading disinformation or propaganda
- Creating fake reviews, testimonials, or endorsements
- Academic dishonesty or plagiarism
3.5 Privacy Violations
- Processing personal data without proper authorization
- Sharing or exposing private information (doxxing)
- Stalking or unauthorized monitoring of individuals
- Collecting data through deceptive means
3.6 Spam and Abuse
- Sending unsolicited bulk messages (spam)
- Automated scraping or data harvesting
- Creating fake accounts or automated bot networks
- Overwhelming our systems with excessive requests
- Circumventing rate limits or usage restrictions
3.7 Intellectual Property Infringement
- Generating content that infringes copyrights, trademarks, or patents
- Using our AI to replicate proprietary software or systems
- Creating unauthorized derivative works
- Reverse engineering our AI models or services
3.8 Financial and Investment Advice
- Providing unlicensed financial, investment, or tax advice
- Making specific investment recommendations
- Creating cryptocurrency scams or pump-and-dump schemes
- Generating misleading financial analysis
3.9 Medical Advice
- Diagnosing medical conditions
- Prescribing medications or treatments
- Providing personalized medical advice without proper qualifications
- Replacing professional medical consultation
3.10 Sexual Content
- Generating sexually explicit content
- Creating adult content without age verification
- Generating content depicting minors in sexual situations
- Creating non-consensual intimate imagery
5. Content Moderation
Eyenak AI employs automated and manual content moderation to enforce this policy:
- Automated Filters: Our AI systems automatically detect and block prohibited content
- Human Review: Flagged content may be reviewed by our moderation team
- User Reports: Users can report violations for review
- Proactive Monitoring: We regularly audit usage patterns for compliance
6. Consequences of Violations
Violations of this Acceptable Use Policy may result in:
6.1 Warning
First-time minor violations may result in a warning and guidance on proper use.
6.2 Temporary Suspension
Repeated or moderate violations may result in temporary suspension of your account (7-30 days).
6.3 Permanent Ban
Serious violations, including illegal activities, will result in immediate permanent account termination.
6.4 Legal Action
We reserve the right to report illegal activities to law enforcement and pursue legal action for serious violations.
6.5 No Refunds
Accounts terminated for policy violations are not eligible for refunds of unused credits or subscription fees.
7. Reporting Violations
If you become aware of content or behavior that violates this policy:
- Use the 'Report' button within the platform
- Email abuse@eyenak.ai with details of the violation
- For urgent matters involving illegal content, contact us immediately
All reports are confidential and will be reviewed by our moderation team.
8. Responsible AI Usage Guidelines
We encourage responsible use of AI technology:
- Be transparent when using AI-generated content publicly
- Verify important information from AI responses
- Consider ethical implications of your AI applications
- Respect privacy when using AI with personal data
- Provide proper attribution when required
- Use AI as a tool to augment, not replace, human judgment
9. Updates to This Policy
We may update this Acceptable Use Policy to reflect new technologies, legal requirements, or community standards. Material changes will be communicated via email and through platform notifications.
Continued use of our services after policy updates constitutes acceptance of the revised policy.
10. Contact Information
For questions about this Acceptable Use Policy: